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About Us

It's really about you.

This "About Us" page is not all about us - it's about you and the shopping experience that we feel you would enjoy. 

The Makers' Emporium is dedicated to providing quality products that you can order from our website and have delivered directly to your front door.

Shopping from home has become a national pastime, and thanks to the giant leaps made in internet security, like 256-bit encryption, your information is safe.

The Makers' Emporium is owned by Fair River, LLC, who have been in business since 2014, bringing online customers useful and interesting products. Our motto from the start has been “Shop from home. Buy with confidence."

Shop from home, buy with confidence.

The Makers' Emporium is an online shop providing the best in all manner of machines and accessories for the avid crafts person.  We aim to provide a safe and memorable experience when you shop on our online store by offering quality products with outstanding customer service.  We are based in Goose Creek, South Carolina.

If you have any questions about our products, or if would like to check the availability of an item, please use the “Contact Us” page to get in touch.

 

 

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Refund Policy

While we fully stand by every product that we sell, we understand that sometimes you might change your mind or realize the product you ordered wasn't exactly what you were hoping for.

That's why we offer a 30 Day Return Policy.

If you decide you want to return an item for any reason within 30 days after receipt of your order, please email us at sales@themakersemporium.com with your order number and we will provide detailed instructions on how to process the return.

Please note, you as the customer will be responsible for paying the return shipping costs of the item(s) in your order.

Once your return item(s) have been received and inspected at our warehouse(s), we will send you an email notification that we have processed your return payment.

*Please note: In order to receive a refund for the item(s) ordered, the item(s) must arrive back to our distribution center in "Like New" condition and must contain all original packaging and accessories.

"Like New" means that the items you ordered must not show any visual signs of wear.

If items are returned with visual signs of wear, or have any issues due to use, the item(s) will not be accepted and no refund will be given.

If you decide you want to return your order, please email us at sales@themakersemporium.com with your order number and we will assist you.

We want to make this as simple of a process as possible for you.

Damages

If the product is damaged, you must make note of it immediately when signing for delivery and send photos to sales@themakersemporium.com the day of delivery.

The Makers Emporium will pay for return shipping costs on defective, damaged, or incorrect merchandise.

Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed. 

We will ensure you get the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty.

Cancellations

If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees.

Cancellations received before shipment will receive a full refund - minus a $20 administration fee.

Orders canceled after items have shipped will follow our 30 Day Return policy and will be subject to return shipping costs.

Other Return Policy Notes:

  • If a certain vendor or product does not support the return policy stated above, this will be noted in the product descriptions or in the product-specific return information.
  • Products that are specified as certified pre-owned or used are ineligible for a return
  • The Makers Emporium only sells to purchasers who intend to use the item(s) for the duration of its economic life. Orders purchased for the specific purpose of a "one time use or temporary use" are not eligible for return under any circumstances. This includes but is not limited to; orders intended for use in a trade show or a conference venue, orders that are purchased by promotional companies, and orders that are purchased by trade show facilitators.

For more information on Shipping & Returns see our FAQ page.

Thanks for contacting us. We'll get back to you as soon as possible.

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