Questions? Give us a call at 1-800-559-9335 --- Mon - Sat, 11 am - 7 pm Eastern

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FAQs

What happens when I order?

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. 

When is my order shipped?

If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@TheMakersEmporium.com.

What if my order is damaged?

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to sales@TheMakersEmporium.com and we will process an insurance claim on your behalf.

What if I want to cancel my order?

All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

Do you ship internationally?

No, sorry!  At this time, we ship within the continental United States only. 

What are your store hours?

You can buy our sewing machines, embroidery machines - all of our products - online at any time day or night. 

If you have a question, you may call us at 1-800-559-9335 between the hours of 9 a.m. and 6 p.m. Monday through Saturday.

Can I get help setting up my sewing machine?

Yes, certainly!  You may call us at 1-800-559-9335 between the hours of 9 a.m. and 6 p.m. Monday through Saturday and someone will help you over the phone.  If you need to talk during evening hours, first send an email to sales@themakersemporium.com and request an appointment and we will try to accommodate you within one day.

How do I contact you?

Feel free to contact us by phone at 1-800-559-9335 or by email at sales@themakersemporium.com.

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Refund Policy

While we fully stand by every product that we sell, we understand that sometimes you might change your mind or realize the product you ordered wasn't exactly what you were hoping for.

That's why we offer a 30 Day Return Policy.

If you decide you want to return an item for any reason within 30 days after receipt of your order, please email us at sales@themakersemporium.com with your order number and we will provide detailed instructions on how to process the return.

Please note, you as the customer will be responsible for paying the return shipping costs of the item(s) in your order.

Once your return item(s) have been received and inspected at our warehouse(s), we will send you an email notification that we have processed your return payment.

*Please note: In order to receive a refund for the item(s) ordered, the item(s) must arrive back to our distribution center in "Like New" condition and must contain all original packaging and accessories.

"Like New" means that the items you ordered must not show any visual signs of wear.

If items are returned with visual signs of wear, or have any issues due to use, the item(s) will not be accepted and no refund will be given.

If you decide you want to return your order, please email us at sales@themakersemporium.com with your order number and we will assist you.

We want to make this as simple of a process as possible for you.

Damages

If the product is damaged, you must make note of it immediately when signing for delivery and send photos to sales@themakersemporium.com the day of delivery.

The Makers Emporium will pay for return shipping costs on defective, damaged, or incorrect merchandise.

Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed. 

We will ensure you get the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty.

Cancellations

If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees.

Cancellations received before shipment will receive a full refund - minus a $20 administration fee.

Orders canceled after items have shipped will follow our 30 Day Return policy and will be subject to return shipping costs.

Other Return Policy Notes:

  • If a certain vendor or product does not support the return policy stated above, this will be noted in the product descriptions or in the product-specific return information.
  • Products that are specified as certified pre-owned or used are ineligible for a return
  • The Makers Emporium only sells to purchasers who intend to use the item(s) for the duration of its economic life. Orders purchased for the specific purpose of a "one time use or temporary use" are not eligible for return under any circumstances. This includes but is not limited to; orders intended for use in a trade show or a conference venue, orders that are purchased by promotional companies, and orders that are purchased by trade show facilitators.

For more information on Shipping & Returns see our FAQ page.

Thanks for contacting us. We'll get back to you as soon as possible.

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