Questions? Give us a call at 1-800-559-9335 --- Mon - Sat, 11 am - 7 pm Eastern
While we fully stand by every product that we sell, we understand that sometimes you might change your mind or realize the product you ordered wasn't exactly what you were hoping for.
That's why we offer a 30 Day Return Policy.
If you decide you want to return an item for any reason within 30 days after receipt of your order, please email us at sales@themakersemporium.com with your order number and we will provide detailed instructions on how to process the return.
Please note, you as the customer will be responsible for paying the return shipping costs of the item(s) in your order.
Once your return item(s) have been received and inspected at our warehouse(s), we will send you an email notification that we have processed your return payment.
*Please note: In order to receive a refund for the item(s) ordered, the item(s) must arrive back to our distribution center in "Like New" condition and must contain all original packaging and accessories.
"Like New" means that the items you ordered must not show any visual signs of wear.
If items are returned with visual signs of wear, or have any issues due to use, the item(s) will not be accepted and no refund will be given.
If you decide you want to return your order, please email us at sales@themakersemporium.com with your order number and we will assist you.
We want to make this as simple of a process as possible for you.
If the product is damaged, you must make note of it immediately when signing for delivery and send photos to sales@themakersemporium.com the day of delivery.
The Makers Emporium will pay for return shipping costs on defective, damaged, or incorrect merchandise.
Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed.
We will ensure you get the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty.
If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees.
Cancellations received before shipment will receive a full refund - minus a $20 administration fee.
Orders canceled after items have shipped will follow our 30 Day Return policy and will be subject to return shipping costs.
For more information on Shipping & Returns see our FAQ page.
